Complaint Policy
SpicyStarts is built for fictional adult roleplay prompts, AI character discovery, and persona creation. We take reports about illegal content, unsafe content, rights violations, and Terms of Use violations seriously, and we review complaints through the process below.
Last updated: June 2, 2026
Removal or Editing
Content that violates our rules, applicable law, or another person’s rights may be removed, modified, restricted, or de-indexed.
Content Retention
If a reviewed item complies with our Terms of Use and applicable law, it may remain available on SpicyStarts.
Account Action
Depending on severity, we may warn users, limit features, suspend accounts, terminate accounts, or preserve information required for legal review.
How to Submit a Complaint
Send reports to [email protected]. Please include enough detail for us to identify the content and understand the issue.
1. Customer Support
Our support and moderation process is designed to handle complaints professionally, confidentially, and impartially. You may contact us about content on SpicyStarts, account concerns, safety issues, intellectual-property concerns, privacy concerns, or anything you believe violates our Terms of Use.
2. What to Include
- Your name and email address so we can acknowledge and follow up on the report.
- The URL, title, character name, prompt name, screenshot, or other information that identifies the reported content.
- A clear description of the complaint, including why you believe the content is illegal, unsafe, infringing, or against our Terms of Use.
- Any supporting documents, screenshots, rights-ownership details, or other relevant context.
3. Acknowledgement and Timeline
We aim to acknowledge receipt of a complaint within 24 hours by email. We aim to complete an initial review within 7 business days after receiving enough information to assess the complaint. Some reports may take longer if they require additional evidence, technical review, or legal assessment.
4. Investigation and Resolution
We review complaints based on the reported content, our Terms of Use, applicable law, platform safety rules, and any supporting material provided. During review, we may contact the reporter or relevant account holder for additional information. We may also temporarily restrict content while a report is being assessed.
5. Feedback and Follow-Up
After review, we will provide a reasonable summary of the outcome when appropriate. We may not be able to share private account information, internal moderation notes, security details, or legally sensitive information.
6. Escalation
If you disagree with the outcome, reply to our decision email and explain why you believe the result should be reconsidered. Escalated reviews may be assessed by someone not involved in the first review when practical. We will notify you of the escalation outcome within a reasonable timeframe.
Important Notes
- This policy may be updated as laws, platform practices, and safety needs change.
- False, abusive, or bad-faith reports may result in account limitations.
- For urgent threats, exploitation concerns, or immediate danger, contact the appropriate authorities first.